Chapter 1: Conducting Research at the Vancouver International Airport Authority
Chapter 2: Conducting a Job Analysis at the National Board of Veterinary Medical Examiners
Chapter 3: Drug Testing at Keystone RV Company
Chapter 4: Recruitment and hiring at the Borgata Hotel Casino and Spa
Chapter 5: Cognitive Ability Testing by the City of New London, CT
Chapter 6: Physical Ability Testing by the Southeastern Pennsylvania Transportation Authority
Chapter 7: Terminating Employees at Kohl's Department Store
Chapter 8: Training Employees at Pal's Sudden Service Restaurant
PDF file for Pal's Sudden Service Restaurant
Chapter 9: Motivating Employees at Taco Bueno
PDF file for Taco Bueno article
Chapter 10: Reducing Turnover at Bubba Gump Shrimp
PDF file for Bubba Gump article
Chapter 11: Reducing Ordering Errors at Hardee's and McDonald's
PDF file for Hardee's and McDonald's article
Chapter 12: Leader Development at Claim Jumpers Restaurants
PDF file for Claim Jumpers article
Chapter 13: Mediating Conflict at a Public Agency
PDF file for Mediation article
Chapter 14: Changing the Diversity Culture at Carlson Restaurants
PDF file for Carlson Restaurants
Chapter 15: Preparing Employees for Stress at an Aircraft Manufacturer
PDF file for stress case study